and organisations, as well as to administer teams and provide positive leadership.  The Program covers a wide range of important topics which must be mastered for success in management and administration, and which provide a foundation for specialisation in specific management fields.

Major Topics Covered In This Diploma Program Include:

 The meaning and purpose of modern management.

 The functions of management and administration.
 Managers and subordinates, maintaining good relations, communicating.
 Team building, supervising workgroups, team development.
 The affect of an organisation’s culture, the managers’ affect.
 The concepts and importance of quality control, setting and maintaining and standards.
 Responsibilities and obligations of management to staff, customers, and the wider community.
 Management of change; changes in activities with regards to seniority and increases in authority.
 Structural organisation of businesses, organisation charts; delegation, workgroups, spans of control.
 Effective communication, oral, unspoken, written; vertical and horizontal.
 Two-way communication, removing communications barriers, external sources of communications. 
 The technical and human aspects of management and administration – the range of skills needed.
 Strategy and planning: short-term and long-term, forecasting, setting standards.
 Budgets, budgeting and budgetary control.
 The business environment.
 Leadership, styles and theories; improving leadership ability.
 Manpower planning, work specialisation.
 The steps, activities and managerial aspects of recruiting, selecting, inducting, training.
 Remunerating and controlling personnel. 
 Management styles, teams and team management.
 Aligning individual and organisational goals. 
 Motivational theory, theorists, intrinsic and extrinsic motivation; relevance to management.
 Industrial relations: trade unions, staff associations, joint consultation, collective bargaining.
 Personnel policy, remuneration policy. 
 Health & safety, training and responsibilities, employee counselling.
 Manager and employee development.